Thomas-Kilmann Conflict Mode Instrument

Reduce conflict and help your people work together more effectively.



The TKI® assessment is ideal for a wide range of applications, including:

Identify different conflict-handling styles and to learn how to choose the appropriate style for any situation.

Improves team functioning by helping members reconcile differences and work together more effectively.

Enhances leaders’ conflict management skills.

Helps eliminate barriers to effective performance.

Gives employees the capacity and tools to identify and manage workplace stress.

Helps employees be successful, improve morale, and stay engaged in order to build a stronger organization and retain the best talent.

Key Benefits

The TKI® instrument is ideal for a wide range of benefits, including:


Offers five practical, situation-specific styles for dealing with conflict effectively


Demonstrates how and when to use each conflict-handling style


Improves organisational productivity by helping people gain insight into their own and others’ behaviour


Helps trainers, managers and other professionals open one-on-one or group discussions around conflict


Reflects today’s gender, racial, ethnic, age, and job-level diversity in the workplace


The TKI® is unrestricted and requires no special training to administer or interpret


Background and History

The Thomas-Kilmann Conflict Mode Instrument (TKI® ) tool is the world’s best-selling tool for helping people understand how different conflict-handling styles affect interpersonal and group dynamics—and for empowering them to choose the appropriate style for any situation.

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